Responsible Gaming
at ada7

ada7 operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, or participate in any game, betting market, or casino feature on the ada7 platform. This policy applies to all players in Bangladesh without exception.

At registration, ada7 collects your date of birth and verifies your age as part of our Know Your Customer (KYC) process. We reserve the right to request documentary proof of age — such as a National Identity Card (NID) or passport — from any player at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned in accordance with our Terms & Conditions.

We are aware that some younger users in Bangladesh may attempt to circumvent age verification. ada7 takes this seriously. Our fraud and KYC teams conduct ongoing checks to identify underage accounts, and we cooperate fully with any parental or guardian request to close an account held by a minor.

Gambling, when approached responsibly, is a form of entertainment — one that millions of adults enjoy without any lasting harm. However, for a minority of players, gambling can develop into a pattern of behaviour that causes genuine financial, emotional, and social harm. This is known as problem gambling, and ada7 takes its responsibility to identify and respond to it very seriously.

Problem gambling is not a sign of personal weakness or moral failure. It is a recognised condition in which the urge to gamble becomes increasingly difficult to control, often despite the negative consequences it causes. Risk factors include stress, financial pressure, social isolation, and a history of addiction. In Bangladesh, where economic pressures are a daily reality for many, ada7 is particularly mindful of the social context in which our platform operates.

The first and most important principle of responsible gaming at ada7 is this: gambling should only ever be funded from money you can genuinely afford to spend on entertainment. It should never be seen as a way to recover financial losses, pay debts, or generate income. Chasing losses — placing additional wagers in an attempt to win back money already lost — is one of the clearest and most dangerous signs that gambling behaviour has become problematic.

Recognising the early signs of problem gambling in yourself — or in someone you care about — is the first step toward getting help. ada7 urges all players to reflect honestly on the following warning signs. If several of these descriptions apply to you, we strongly encourage you to use the self-exclusion and limit-setting tools described in this page, and to contact our support team or a professional helpline.

If you recognise three or more of the above signs in your own behaviour, we urge you not to wait. Reach out to ada7 support at [email protected] or contact the National Mental Health Helpline at 16789. Early intervention makes a significant difference to recovery outcomes.

Take a few minutes to honestly answer the following questions. This questionnaire is not a clinical diagnostic tool, but it can help you reflect on whether your gambling habits are moving in a healthy direction. Answer each question as truthfully as you can — your responses are private.

ada7 provides a comprehensive suite of player protection tools that put you in direct control of your gambling activity. These tools are available to all verified account holders and can be activated quickly through your account dashboard or by contacting our support team. ada7 encourages every player to proactively use these features — not just those who feel they have a problem, but as a standard part of responsible play.

To activate any of the tools described above, log in to your ada7 account and navigate to the Responsible Gaming section of your account dashboard, or contact our support team via live chat or at [email protected] with the subject line "Responsible Gaming Request". All requests are processed as a priority.

Self-exclusion is the strongest player protection tool available on ada7. It is designed for players who have made a firm decision that they need to stop gambling entirely for an extended period of time. When you self-exclude, your ada7 account is permanently suspended for the chosen duration — you will be unable to log in, deposit, withdraw, or access any gaming features during this period.

ada7 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. Self-exclusion takes effect within 24 hours of your request being processed. During the exclusion period, ada7 will also suppress all marketing communications to the registered email address and mobile number on your account.

Once a self-exclusion is activated, it cannot be reversed or shortened before the chosen period expires. This is a deliberate design decision — the purpose of self-exclusion is to provide a firm barrier between you and gambling during a period when you have determined that barrier is necessary. At the end of the exclusion period, your account will not be automatically reactivated; you must contact ada7 support and complete a reinstatement review process, which includes a cooling-off confirmation and a responsible gaming assessment.

To request self-exclusion, contact ada7 support at [email protected] with the subject line "Self-Exclusion Request" and specify your chosen exclusion duration. Our team will confirm the activation within 24 hours and send a confirmation email to your registered address. You may also initiate self-exclusion directly from the Responsible Gaming section of your account dashboard.

If you are concerned about your gambling behaviour — or about someone close to you — please do not hesitate to reach out. There are several sources of help available to people in Bangladesh. ada7 actively encourages players to use these resources without hesitation or shame. Seeking help is a sign of strength, not weakness.

ada7 Responsible Gaming Support

ada7's own support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming requests with sensitivity and without judgement. If you need to set limits, request a time-out, or initiate self-exclusion, our team will prioritise your request above all others.

• Live Chat: Available directly in your ada7 account dashboard — the fastest way to reach our team.
• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling.
• Response Time: Live chat responses within minutes; email responses within 1 hour on average (Bangladesh Standard Time, UTC+6).

ada7 also recommends the following general steps for anyone who feels their gambling is becoming a concern:

1. Stop gambling immediately and log out of your account.
2. Contact ada7 support to activate a time-out or self-exclusion before you next feel the urge to play.
3. Talk to a trusted friend, family member, or colleague about what you are experiencing.
4. Call the National Mental Health Helpline at 16789 to speak with a trained counsellor.
5. Consider speaking with a doctor or mental health professional who specialises in behavioural addictions.
6. Review your finances honestly and, if needed, contact a debt counselling service.

ada7 is deeply committed to ensuring that individuals under the age of 18 cannot access our platform. Beyond our own age-verification processes, we recognise that parents and guardians play a crucial role in preventing minors from accessing online gambling sites.

If you share a device — a smartphone, tablet, or computer — with children or younger family members in your household, ada7 strongly recommends taking the following precautions:

• Never save your ada7 login credentials in your browser's autofill or password manager on a shared device.
• Always log out of your ada7 account fully when you have finished a session, rather than simply closing the browser tab.
• Use device-level parental control software to restrict access to gambling websites. Well-regarded options for Android and iOS devices include Google Family Link, Screen Time (iOS), and third-party apps such as Net Nanny and Qustodio.
• Set up a separate user profile on shared computers for your children, with age-appropriate content restrictions enabled.
• Have an open conversation with your children about online gambling — explain that it is an adult activity with real financial risk, and that it is not suitable for minors.

If you suspect that a minor has accessed ada7 using your account or another account, please contact our support team immediately at [email protected]. We will investigate the matter urgently, close any account confirmed to belong to a minor, and return any deposits made by that account in accordance with our policy.