ada7 Privacy Policy

ada7 collects personal information from you through a variety of channels — when you register an account, make a deposit or withdrawal, contact our support team, participate in promotions, or simply browse the ada7.vip platform. The categories of personal data we collect are described in detail below.

1.1 Registration & Identity Data

When you create an ada7 account, we collect your full legal name, date of birth, email address, mobile phone number, and the details of your preferred payment method (such as your bKash, Nagad, Rocket, or Upay registered number, or your USDT wallet address). We use this information to create and manage your account, verify your identity, and comply with our age verification obligations.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, ada7 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. We may also request a selfie photograph and proof of address. This documentation is processed securely and retained only for as long as required by our data retention policy.

1.3 Financial Transaction Data

ada7 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. Transaction records include timestamps, payment method references, and transaction identifiers. ada7 does not store your full banking credentials or mobile banking PINs.

1.4 Device & Technical Data

When you access ada7.vip, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for platform security, fraud detection, and improving user experience.

1.5 Behavioural & Usage Data

We collect data about how you interact with the ada7 platform, including which games you play, how long you spend on each game session, the value and frequency of your wagers, and which promotional offers you engage with. This information helps ada7 personalise your experience, monitor for signs of problem gambling, and improve our product offerings.

1.6 Communications Data

If you contact ada7 via live chat, email, or any other support channel, we retain a record of that communication, including the content of the messages and the date and time of contact. This data is used for quality assurance, dispute resolution, and training purposes.

ada7 uses the personal data we collect for the following specific purposes:

ada7 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for the new processing activity. We do not sell your personal data to third parties for their own commercial purposes under any circumstances.

Where ada7 sends you marketing communications — such as promotional email notifications about bonuses, seasonal offers (Eid, Pohela Boishakh, BPL season), or new game launches — you have the right to opt out of such communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in every marketing email.

ada7 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing is necessary for ada7 to fulfil our contractual obligations to you under the Terms & Conditions you accepted at registration. This covers account management, payment processing, game delivery, and customer support.
• Legal Obligation: Processing is required for ada7 to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, fraud prevention duties, and age verification requirements.
• Legitimate Interests: Processing is carried out for ada7's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your own privacy rights.
• Consent: Where ada7 processes your data for optional purposes such as direct marketing or the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent for these activities at any time without affecting the lawfulness of processing carried out before withdrawal.

ada7 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:

4.1 Payment Service Providers

To process your deposits and withdrawals, ada7 shares relevant transaction data with our authorised payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and USDT network processors. Each payment partner operates under their own privacy policy and data protection obligations. ada7 shares only the minimum data necessary to complete each transaction.

4.2 Game Technology Providers

The games offered on ada7 are powered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive limited gameplay and session data necessary to deliver their services. They are contractually prohibited from using this data for any purpose other than providing the relevant game service to ada7.

4.3 Identity Verification Partners

ada7 may use specialist third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These partners receive only the document data strictly necessary for verification purposes and are bound by strict confidentiality and data processing agreements.

4.4 Legal Authorities

ada7 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies if we are required to do so by law, court order, or in response to a lawful regulatory request. We may also disclose data where we believe disclosure is necessary to prevent or detect crime, including fraud and money laundering.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ada7's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance of the transfer taking effect.

ada7 uses cookies and similar tracking technologies on the ada7.vip website to enhance your browsing experience, maintain your logged-in session, remember your preferences, and gather analytics data that helps us understand how the platform is used.

The cookies used on ada7.vip fall into the following categories:

Essential and security cookies are required for ada7 to function correctly and cannot be disabled without affecting platform performance. Analytics and preference cookies are optional — you may manage your cookie preferences by adjusting your browser settings. Most modern browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect your ability to access some features of ada7.vip.

ada7 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

ada7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applicable to the main categories of data we hold are set out below:

• Account Registration Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Customer Support Communications: Retained for 2 years from the date of the last communication in a given case, unless the matter is subject to an ongoing dispute or investigation.
• Behavioural & Analytics Data: Retained in anonymised or aggregated form for up to 3 years for platform improvement and responsible gaming analysis purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever comes first.

When the retention period for a category of data expires, ada7 will securely delete or irreversibly anonymise that data. Where complete deletion is not immediately possible due to backup systems or archival obligations, the data will be isolated and protected from further active processing until deletion is completed.

As a player on the ada7 platform, you have the following rights with respect to the personal data we hold about you. ada7 is committed to honouring these rights promptly and without undue delay:

• Right of Access: You have the right to request a copy of the personal data ada7 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of a valid request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly via your account dashboard, or contact our support team for assistance with more complex corrections.
• Right to Erasure: You have the right to request deletion of your personal data. This right is subject to ada7's legal obligations to retain certain data categories as described in the Data Retention section above.
• Right to Restrict Processing: In certain circumstances, you have the right to request that ada7 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where data is processed on the basis of your consent or a contract, you have the right to receive a structured, machine-readable copy of that data and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where ada7 relies on legitimate interests as the legal basis. ada7 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests and rights.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications or optional cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered email address and account username to allow us to locate your records. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

ada7 takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• SSL/TLS Encryption: All data transmitted between your device and the ada7.vip platform is protected by industry-standard SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data, including identity documents and payment references, is stored in encrypted format using AES-256 encryption at rest.
• Access Controls: Access to personal data within ada7's systems is strictly limited on a need-to-know basis. All staff with access to personal data undergo background checks and receive regular data protection training.
• Fraud Detection Systems: ada7 operates real-time fraud monitoring systems that continuously analyse account activity, login patterns, and transaction behaviour to detect and respond to suspicious activity.
• Two-Factor Authentication: ada7 supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: Our platform infrastructure and data handling processes are subject to regular internal and third-party security reviews to identify and remediate potential vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your ada7 account credentials and for ensuring that your device and internet connection are adequately secured. If you suspect that your account has been compromised, please contact ada7 support immediately at [email protected].

The ada7 platform integrates with a number of third-party service providers to deliver a complete gaming experience. These include game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), payment processors (bKash, Nagad, Rocket, Upay, USDT network providers), and technical infrastructure partners. Each of these third parties operates under their own privacy policies and data handling practices.

When you interact with third-party game content embedded within ada7.vip, the relevant game studio may collect limited gameplay and technical data as necessary to operate the game. ada7 puts in place data processing agreements with all third-party service providers to ensure that your data is handled in a manner consistent with the standards described in this Privacy Policy.

ada7.vip may contain links that navigate to other sections of the platform governed by specific terms (such as individual game rules pages). ada7 does not include links to external third-party websites in its main navigation or content areas, and you should not follow any link that appears to direct you to an external website claiming to be affiliated with ada7 without first verifying its authenticity with our support team.

ada7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made to this policy, we will notify registered players by email to the address on file and by posting a prominent notice on ada7.vip for a period of no less than 7 days prior to the changes taking effect.

Minor amendments — such as corrections to typographical errors, clarifications of existing statements, or changes to contact information — may be made without prior notice. The effective date displayed at the top of this document will always reflect the date on which the most recent version came into force.

We encourage you to review this Privacy Policy periodically to stay informed about how ada7 protects your personal data. Your continued use of the ada7 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised document.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ada7 handles your personal data, please contact our privacy team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]
Subject Line: Privacy Policy Enquiry
Response Time: Within 72 hours on average (Bangladesh Standard Time, UTC+6)
Support Hours: 24/7 English Live Chat available in your account dashboard

For formal data rights requests — including access, rectification, erasure, portability, or objection — please use the subject line "Data Rights Request" and include your registered account email address and username so we can locate your records efficiently.

ada7 takes all privacy enquiries seriously. Where a concern cannot be resolved through direct contact with our support team, you may escalate the matter through our formal complaints process as described in the Terms & Conditions. We will acknowledge all formal complaints within 5 business days and provide a substantive response within 30 calendar days.